Having the task of replacing an Abbey National plastic card, I had to call for 20 minutes before I got through to India.
Mr Chapati or whoever he was said he had to transfer me and I was promptly cut off.
WTF is it with call centres!?!?!?!?!
Eventually I called again and went thru to ‘lost and stolen’ for a replacement card, which diverted to UK fortunately. Wait time just 5 minutes.
It pisses me off there is no facility on the website to request a new card etc. Banks are soooooo slow and fraud paranoid to get into all that efficiency…
